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Privacy Policy

We collect various types of information to provide you with the best service possible. The data we collect includes:

1. Personal Information:

  • Full name
  • Email address
  • Shipping and billing addresses
  • Payment details (credit card information, PayPal)
  • Contact phone number

2. Non-Personal Information:

  • IP address
  • Browser type and version
  • Device information
  • Usage data such as pages visited, time spent on the site, and interaction data

How We Use Your Data

The information we collect is used for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including sending order confirmations and shipping updates.
  • Customer Service: To respond to your inquiries, resolve issues, and provide support.
  • Site Optimization: To improve the performance of our website, enhance your shopping experience, and provide personalized recommendations.
  • Marketing Communications: If you opt in, we may send you promotional offers and updates about new products.
  • Legal Requirements: To comply with laws and regulations, such as fraud prevention, tax reporting, and other legal obligations.

How We Share Your Information

We value your privacy and will not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

1. Service Providers:

We share your information with third-party partners who help us provide our services, such as payment processors, shipping providers, and IT support. These partners are required to keep your information secure and confidential.

2. Legal Obligations:

We may disclose your personal data if required by law or in response to valid legal requests from government authorities, courts, or regulators.

Data Security

Your security is our priority. We employ various security measures, including SSL encryption, to protect your personal and payment data from unauthorized access, disclosure, or misuse. Access to your personal data is restricted to authorized personnel only.

Your Rights

You have certain rights regarding the personal information we hold about you, including:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You may ask us to correct inaccurate or incomplete information.
  • Deletion: You can request that we delete your data, subject to legal or contractual obligations.
  • Objection: You may object to our use of your personal data for certain purposes, such as direct marketing.
  • Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@individify.com.

Cookies and Tracking Technologies

We use cookies to collect data on how you use our website, enhance your user experience, and deliver personalized services. Cookies are small files stored on your device. You can manage cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We recommend reviewing the privacy policies of any external sites you visit.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or to enhance our service offerings. Any updates will be posted on this page, and we encourage you to review the policy regularly.

Contact Us

If you have any questions or concerns about how we handle your data, or if you want to exercise your rights, please get in touch with us:

  • Email: info@individify.com
  • Phone: +852 57468924
  • Address: UNIT 710, 7/F., KAM TEEM INDUSTRIAL BUILDING, 135 CONNAUGHT ROAD WEST, SAI WAN HK